Shipping policy

Effective Date: 10-JULY-2026

At Pillory.in, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
In case of high order volumes or unforeseen circumstances, processing may take slightly longer. Customers will be informed of any significant delays.

Shipping Time

Estimated delivery times are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on the courier partner, weather conditions, or other factors beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.
We may offer Free Shipping on selected products or promotional offers, which will be clearly mentioned on the website.

Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS containing your tracking number and courier details. You can use the tracking number to monitor your shipment.

Delivery

Please ensure that the shipping address and contact number provided during checkout are accurate.
If delivery is unsuccessful due to an incorrect address or the recipient being unavailable, additional shipping charges may apply for re-delivery.

Delayed or Lost Shipments

While we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the expected delivery period, please contact our customer support team, and we will assist you in resolving the issue.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

Your Order Number
Photos of the product and packaging
A brief description of the issue

We will review your request and arrange a replacement or refund, where applicable.

International Shipping

Currently, Pillory.in ships only within India. We do not offer international shipping at this time.

Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

Pillory.in

Email: help.pilloryperfume@gmail.com

Phone: +91 82001 12645

Address:
25, Saraswathi School Complex,
Opp. Gaushala Circle, Varachha,
Surat, Gujarat – 395008, India

Website: https://pillory.in